Am I going to be screwed out of $55?
Cases Policy - Our House Rules | Etsy Thx for the link to reporting a buyer theres a couple people I need to report. Kopes, I was going to say "nice top" but someone might have got the wrong idea about me on They have always just put new shipping labels over the original label on the unopened package. How do i handle this? zahidzaman 2 yr. ago It's tough dealing with customer service when they're all Filipinos who don't understand or care. Now I received eBay buyers protection plan email and they are asking me to go buy multiple eBay gift cards to pay for it.I feel suspicious now. You're responsible until the item is delivered so saying that means you would have to refund and then claim insurance if you purchased it. I have multiple people selling my exclusive product for less that I sell it for on Ebay. IN THE LAST STRIDE. A buyer happily purchases your item. I manufacture them myself and sell for only one price. Loophole on eBay! It seems I have no time to inquire. We suggest contacting the buyer and giving them the case number information from USPS so they're aware you're doing your best to locate the missing package. Could you explain a bit what steps you take when shipping? If you have been scammed, well show you the steps you can take to report it. So unfair.
Buyer claims I sent wrong item : r/Mercari - reddit.com thanks to all for your help. I wanted to get some advice before I contacted, but I had planned to, yes. "Hi. You can ask the customer to return the item, but he has no legal obligation to do so. Is eBay likely to refund the buyer? However, for large packages and certain types of express service, UPS is the cheaper . This sounds exactly like the issue Im having! Only first-class mail can be certified. Buyer says I sent the wrong item but the photo loo 164122653002) - in the original you can't really see any of the details of the design or fabric at all - that's the sort of thing a potential buyer will want to see. This months episode of the eBay Seller Spotlight podcast is live! Is it possible to contact their police department? eBays security systems can only protect buyers and sellers when transactions occur directly on the website. Attached is a picture of a side buckle and the package with address label. on Or you can specify that the addressee must sign for the package or letter. Or when Lululemon sent a customer 19 extra running hats, priced at $32 a pop, but was only. I asked the buyer if the package he received was damaged or opened. All rights reserved. Illegitimate sellers may offer an item for sale but then request that the payment is sent outside of the platform.
Returns, missing items, and refunds for buyers | eBay I am absolutely certain there was not a mixup with items i've sent out (in my case I told him I am a small time seller with limited inventory and never had the item he claims i sent in my possession). A buyer from Europe orders at item and pays for it. No they dont. Is there any point in doing that? Usually it will say the name on the package signs for it even if the signature is someone else. I also ask if you have me mixed up with another seller you've purchased from recently. Case in point; I sold a wallet described as new in the box recently. 04:18 PM 04:28 PM. How do they sell my exclusive manufactured trademarked product for lees than I do?? The photo they sent is something completely wrong and not at all what I sent and not something Ive ever owned.
Solved: Buyer says I sent the wrong item but the photo loo - The So under the tracking info on Ebay, I have the tracking #s for both USPS and Canada Post. Buyer says I sent wrong item, is it a scam or was it mixed up in the mail? I have 50ish 5 star selling reviews and not one negative review on anything Ive done since Ive started selling. I'm not sure where I stand on this now.
Hey Im kind of new to mercari and Im really nervous. Reddit and its partners use cookies and similar technologies to provide you with a better experience. And while I'll be cordial, it doesn't bode well. I have 100% seller feedback. Copyright 1995-2023 eBay Inc. All Rights Reserved. Help for buyers and sellers. In another version, scammers ask to confirm payment in advance with a gift card, perhaps in return for faster shipping or a discount.
Buyer says item not received, Royal Mail says delivered - EBay There's usually another new label then. Please Help! 03:13 PM. Buyer says I sent the wrong item but the photo looked like my listing, ______________________________________________________. Along with photographing everything, try to record any identifying details about the item. Go to solution deala0621 Adventurer (205feedbacks) View listings Options Mark as New Bookmark Subscribe Mute Subscribe to RSS Feed Permalink Print Email to a Friend Report Inappropriate Content 09-09-202009:41 PM Hi, thanks to all for your help. It's an expensive palate and eye shadow can crack if you drop it, plus there's a small mirror in the palate. It looked about right on mine when I photographed it.I hope you still enjoy wearing it - it's a lovely looking top!Take care,Kimbooley, on By ARTHUR WRIGHT. I immediately called ebay to appeal, signed an affidavit , and sent images of the box the item was shipped in (the original manufacturers packaging with matching serial number to what I mailed) and the graphics card inside the box with a different serial number. I know they will get their refund, but should I inquire at all? I mailed a limited edition eye shadow palate to Ontario Canada for $90. You take pics of box, item and serial number? Sucks!! From the "Reason for replacement" drop-down menu, select "wrong item was . I was hoping it was a post offcie mix up. I know the cheaper sellers are scammers because I do not sell wholesale or at any cheaper price. You send the item promptly but days later you find that the check bounces, leaving you with nothing. 10/31/2020 at 3:54 pm #83017 Antique Frog eBay somehow refunded the buyer automatically when the return was delivered. Disputing the chargeback can take a lot of time and hassle on your behalf.
Buyer Protection - Mercari: Your Marketplace Thanks for the policy violation on your part eBay. Dollars. Anticlimactic, i called ebay, they looked at the photo the buyer sent me, sided with me and closed the case. 3) When you receive the return and can confirm the buyer returns a different item, do not process refund and you have two days to appeal the return. eBay are only concerned with issues that affect their own profit margins.
Usps Signature Confirmation Signed By Someone ElseWhen all goes well You are welcome to file claims and police reports. Ebay basically says, "Well we don't know what you actually sent the buyer so we can't be sure who's side to take here so we always favor the buyer." I am simply astounded. Need advice, accidentally sent wrong item to buyers So I've only recently started selling on Vinted and could use some advice. Glad you at least eventually prevailed. Just open an item not as described dispute and then the seller can please themselves which address they give you, be very specific in the dispute, just say that you did not receive what you paid for but a completely different article.
Buyer wants to return, says i sent wrong item : r/Ebay My problem is that the buyer wants a refund, even though they gave me the wrong address which is 100% a fault of theirs. Visit the nearest USPS location and fill out a request form. I have no idea how to get on the phone with a live human being? @deala0621:There's no point in contacting Canada Post, or USPS. They can claim the item was not received, claim a refund and make off with the expensive item. In this scam, the buyer then accuses you of sending a damaged item. ive had power sellers defraud me for a 50 cent lowes coupon. open a case for this order and refunds and returns, put across all the info and say you want this buyer investigated by sending a different item. Someone did this to me a few months ago. Answer (1 of 4): Hi. Go to usps site and fill out the mail fraud form. To get a refund from USPS, your eBay buyer can: Submit an e-form. Am I protected against negative feedback in this scenario? It sucks. Check to see if the image used to show the item is being used on other listings as well, or if its, There is little you can do to protect yourself if the item isnt covered by the money-back guarantee, so investigate the. All items are made out of High Quality fabric. Just trying to understand. Buyer hasn't paid but eBay won't won't send invoice : r/Ebay. I have to take her to court! In your case going to the post office and having them run a report of the returned item weight (shoes should weigh a lot more than a shirt), and giving you a copy, should be enough to prove it. So after I put I would contact his police,my police, UPS and US Mail Inspector there hasnt been any contact back from him. Etsy then accepts payment at full price and authorizes the order, then pays me the full price and I ship the order. WARRANTY AND INFORMATION. I ended up having to give a refund in fear the buyer is going to give me bad feedback. Stockholm syndrome is a proposed condition in which hostages develop a psychological bond with their captors. I asked them what the item says on the back cause the item i sent has the brand name stamped on the back the item in his photo i suspect is not that brand and will not have the stamp. I did buy the shipping label through ebay. Contact the USPS and submit a case either via their online form or by calling 1-800-ASK-USPS (1-800-275-8777). It might come as a surprise, but many eBay scams are not targeted at innocent buyers looking for a good deal. On the package in the picture the buyer sent I can't see the original label (the one I would have stuck on it), but on top of that is the one, I gather, that is from Canada Post that does, in fact, have that same Canada Post tracking #. Similar to the above scam, a fraudulent seller can place a fake Ebay customer service number on their profile or product page. The buyer received the wrong item. It's tough dealing with customer service when they're all Filipinos who don't understand or care.
I only sell local, mainly to avoid hassle. This is what it takes to get ebay to appeal a return in your favor. Its disturbing to me and I dont even know how long I am going to sell on eBay now because of this happening when I send my orders out every time I get an order. Opium Smuggling The early edition of the evening paper of the day following that eventful night, sold like hot cakes; and well I told Ron that this was, "pardon my French, absolute bullshit." A buyer can dispute a transaction for many reasons: the item is not as described, the item never arrived, the wrong item, etc. I recently had the same experience. They then go to Etsy and order the item from me at full price using a suspect credit card number.
Buyer claims wrong item and gets a refund despite - Welcome to the Some are targeted at buyers, others at sellers. They may even provide photos of the broken item. Anderson Maria is an eBay seller trying to tell me that eBay is trying to contact me through my email to confirm a payment with a gift card in advance to ship n deliver a motorcycle that Im interested in purchasing is this a scam? In my experience, the wait times are usually short and they do call within the estimated time. Save the case number that the USPS gives you. The item I sent out was also tagged, this one is not. Ebay basically says, Well we dont know what you actually sent the buyer so we cant be sure whos side to take here so we always favor the buyer.. You can always appeal later. to confirm if the buyer is correct as they just seem to send the item back to me and when I complain to say nothing is wrong with the . document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); This site uses Akismet to reduce spam. I suspect someone may have been tampering with mail and package in the delivery system. Usually people who does such things have a signature for example zero feedback, completely new to ebay, buy item but pay later, non-usa 3. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. They never sent it back. Has she possibly got you mixed up with a different seller ? I didn't mention that after the initial dispute, I received an email within 6 hours basically saying they couldn't prove that any fraud had taken place on they buyers part since they don't handle the items directly. Create an account to follow your favorite communities and start taking part in conversations. If the item is sold for more than $750 the item must have signature delivery proof. It certainly looks a much darker top in the listing. 2) If the buyer hasn't opened an SNAD return request ask them to do so, accept it and issue return label. Keep choosing to the end, then scroll down and your contact options will be at the bottom. I guess it depends on whether the item they are sending back is worth paying the shipping on. Update 2: So my next step was to file claim with UPS. Otherwise, you can also restart the laptop just by pressing the power button. and our 2. If you want to file a refund request hassle-free, sign up for DoNotPay and do it in minutes! Locate the order that you placed and select "Return or replace items" which is listed on the right-hand side of your computer screen. Getting a refund from FedEx requires your eBay buyer to: File an online claim on the FedEx website. Or when Williams Sonoma sent 99 knives, which cost $40 each, to a shopper who wanted just one. What's the tracking number? Other platforms I never had a problem with over 6 years.
Solved: Buyer says I sent wrong item, is it a scam or was - eBay What happens on eBay when a buyer lies saying that they - Quora 2 yr. ago Also you can file with USPS Postal Inspection for mail fraud jalamo 2 yr. ago If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description, the purchase is covered by the eBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns.. The buyer can report the item as damaged to eBay and get a refund, leaving you without your item or the payment. Learn how to spot these common eBay scams targeting both buyers and sellers, and learn how to avoid them. They may reason that when sales are conducted offsite the seller (you) can avoid paying transaction fees. I sent wrong item - Welcome to the Etsy Community I shipped a wrong item that was hundreds more valuable than was actually purchased. I can't really remember what specific package I mailed it in. Check all items upon receipt. In my experience, they have always used the original packaging, and have never even opened the packages to inspect them.
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